Frequently Asked Questions

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What is the best way to clean the Multi-Tier Steamer?

Remove and wash all accessories with soapy water and rinse with clean water; take out the filter and rinse with clean water. Wipe the steamer base with a damp cloth and dry it with a soft, dry cloth.
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How should I descale the water tank of the Foldable Jet Steamer?

Fill the water tank with diluted white vinegar (2 tsp of vinegar : 1 L of water) and steam for 20 minutes every 1-2 months to descale the tank. Unplug the appliance and pour out the diluted white vinegar. Fill the tank with water and steam for 10 minutes.
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Can I use glass containers with the Foldable Jet Steamer? Are there any limitations when it comes to

Any containers with a heat resistance of 100°C or above can be put into the Foldable Jet Steamer as long as the dimensions are no more than 23 x 24 cm, such as containers made of glass, ceramics, metals, tin foil, silicone and plastic.
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How long can the Foldable Jet Steamer cook for after filling its water tank to the

A full tank will last for 1 hour of steaming.
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Is it OK to add tiers by stacking up additional steamer baskets?

We do not recommend stacking up additional steamer baskets to more than the default settings (JET-915: 2 levels/JET-920: 3 levels)
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Category: Food Steamer

Question Common
General
What is the best way to clean the Multi-Tier Steamer?
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General
What is the best way to clean the Foldable Jet Steamer after cooking?
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General
How should I descale the water tank of the Foldable Jet Steamer?
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General
Can I use glass containers with the Foldable Jet Steamer? Are there any limitations when it comes to
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General
How should I clean the Express Egg Cooker?
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General
Can I cook more than one dish with the Bento Steam Cooker (FSL-101) at the same time?
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General
How should I clean the Bento Steam Cooker?
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General
Can I charge the Bento Steam Cooker up for standalone use?
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General
Why does the buzzer keep beeping after use?
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Feature
What is the needle at the bottom of the measuring cup for?
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Feature
Will the cooking time be shortened if I put hot water into the water tank of the Jet Steamer?
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Technical
How does the Bento Steam Cooker produce heat?
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Technical
Can I charge the Express Egg Cooker up for standalone use?
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Usage
How long can the Foldable Jet Steamer cook for after filling its water tank to the
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Usage
No steam is ejected after switching on the Foldable Jet Steamer. Why?
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Usage
Is it OK to add tiers by stacking up additional steamer baskets?
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Usage
When using more than one steaming basket, how to better the cooking result of the Jet Steamer?
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Usage
How can I make use of the food storage time tracker?
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Usage
Can I add other sauces in Express Egg Cooker?
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Safty
Can I carry food around with the Bento Steam Cooker?
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Safty
Is the plastic lid of the Bento Steam Cooker heat-resistant?
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Safty
Why will the Bento Steam Cooker suddenly stop when cooking or warm-keeping?
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Safty
Why will the Express Egg Cooker suddenly stop when cooking?
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Recipe
Can I cook eggs in the Express Egg Cooker right after taking them out from the fridge?
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Recipe
Can I use tap water for Express Egg Cooker?
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