German Pool

Category: Range Hood

Question	Common
General What is the recommended height for Range Hood installation? The recommended height for Range Hood positioning is 700±50mm from the furnace surface. Know More
General How to reduce oil leakage of my Range Hood? Check if the oil collection cup is full. After cooking is finished, keep the range hood running for about 10 minutes in order to prevent oil from accumulating inside. Know More
General How to remove tape stain on my Range Hood? Wipe in one direction with alcohol or auto-polish cleans. Know More
General Can all German Pool products utilize Smart Connect function? No. Only cooktops and range hoods that possess Smart Connect technology can be paired with each other, other products that do not possess Smart Connect technology cannot be connected or synchronized. Know More
Feature Why does one of the fan stop after turnning on both fans? It is possibly over-heating of the fan. Turn off the Range Hood and turn it on after 2 hours of heat dissipation. Inspection can be arranged if problem remains. Know More
Feature How come there isn't much oil inside the oil collection cups? Does it mean that greasy fumes are not The speed of the motor is so high that the majority of the grease has been sucked out of the house through the fumes. Know More
Feature Why is there sounds come out from the Range Hood? If there is "V" sound come out from Range Hood, Inspection can be arranged to check the motor. Know More
Technical The light is on but the fan/motor is not running. Why? Remove any obstruction from the fan wheel may just solve the problem. Or if there is a burnt fuse, damaged motor or other broken part, contact a licensed technician for a repair or replacement. Know More
Technical There is vibration in the Range Hood. What is going on? Inproper installation of the hood body, or unstable fan wheel and motor position all may contribute to vibration. Re-install or adjust the position of fan wheel and motor may solve it. When fan wheel Know More
Technical Why do I find no oil in the oil collection cups but on the edges of the Range Hood panel? The Range Hood might not be properly installed. The front of the unit must be slightly tilted up in order to let the oil flow down to the collection cups, which are located at the back of the unit. Pl Know More
Technical There is air return of the range hood. Why? Air blocked by air damper at exhaust outlet causes air return. Know More
Technical Why does the Tornado Series require a 6-inch hose but not the Ultra (RHM) Series? It is because the grease vapor cannot be fully exhausted by a 5 inch hose and it will cause the range hood to halt. Know More
Technical The Range Hood or its light does not turn on after I switch on the power, what should I do? First, make sure whether the power is properly connected. If so, check and see if the light bulb needs a replacement. If the power cable is torn or not appropriately connected, contact a licensed tech Know More
Technical Why does my range hood operate at one speed and not at another? Malfunction of the on/off switch or improper connection of the circuit can be the cause of this problem. Contact a licensed technician for a repair or replacement. Know More
Usage If the range hood cannot be switched on, does the directional current plate affect the operation? Yes, the directional plating directly affects the operation of the range hood. Ensure the screws on the directional plating are securely fastened in order for the range hood to switch on. Know More
Usage The timer for the infrared sensor is set at 60 seconds, can I adjust the timer? Yes, press left and right buttons together once and the LED will display “H”. The timer can be adjusted ranging from 15 - 60 seconds at 5 second intervals. Machine default is set to 60 seconds. Know More
Usage Can I adjust the Automated Thermal Activation Timer at SMART SENSE Range Hood? Yes, press left and right buttons together twice and the LED will display “TM”. The Automated Thermal Activation can be adjusted ranging from 45 – 90 seconds at 15 second intervals. Machine default is set to 60 seconds. Know More
Usage Can I adjust the Automated Heated Cleaning Timer at SMART SENSE Range Hood? Yes, press left and right buttons together three times and the LED will display “AH”. The Automated Heated Cleaning Timer can be adjusted ranging from 300-900 seconds at 100 second intervals. Machine default is set to 6 hundred seconds. Know More
Usage Where can I find the serial number and model of my Range Hood? You may find the serial number and model number of your product above the power switch. Know More
Usage The performance of my Range Hood does not seem to be very satisfactory. Why and how can I improve it Your Range Hood may have been installed at a position that is too high or distant from the source of fumes. Contact a licensed technician to re-position it. Know More
Usage Why do the plastic oil collection cups get softened so frequently? The Range Hood might have been installed at too low a position that heat source is too close to the cups. Long-hour cooking can be the cause of this problem as well. Know More
Usage Is it necessary to pair up Smart Connect appliances every time before use? Not necessary. Pairing sequence is only necessary when using “Smart Connect” for the first time, or when user replaces a new cook hob or range hood. Once the two appliances are paired, there is no need to pair up again thereafter. Know More
Usage Why did Smart Connect Indicator Light on range hood turn from red to blue? When Smart Connect is activated, pressing any key (except from the Lighting Key) on the range hood or if user issues any command by Gesture Control, product will deactivate Smart Connect, and Smart Connect Indicator Light on the range hood will turn from red to blue. Know More
Usage Why did Smart Connect Indicator Light on range hood blink in blue? A Smart Connect Indicator Light blinking in blue means pairing is not completed. If pairing is completed, Smart Connect Indicator Light will light up in red. Know More
Usage How to reactivate Smart Connect? Press the range hood’s On/Off Key to reactivate Smart Connect. Know More

Frequently Asked Questions

If the range hood cannot be switched on, does the directional current plate affect the operation?

The timer for the infrared sensor is set at 60 seconds, can I adjust the timer?

Can I adjust the Automated Thermal Activation Timer at SMART SENSE Range Hood?

Can I adjust the Automated Heated Cleaning Timer at SMART SENSE Range Hood?

Category: Range Hood

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Frequently Asked Questions

If the range hood cannot be switched on, does the directional current plate affect the operation?

The timer for the infrared sensor is set at 60 seconds, can I adjust the timer?

Can I adjust the Automated Thermal Activation Timer at SMART SENSE Range Hood?

Can I adjust the Automated Heated Cleaning Timer at SMART SENSE Range Hood?

Category: Range Hood

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