Frequently Asked Questions

Category: Microwave Oven

Question	Common
General What kinds of containers are compatible with microwave function? DO NOT use metal, plastic or paper cooking utensils when operating the product in Microwave mode, otherwise it may cause fire or explosion. Know More
General Is Steam & Grill Microwave Combi Oven suitable for built-in cabinetry? The dimensions are 458mm x 595mm, which is the standard size of built-in ovens. Its size is similar to many oven models of German Pool and other brands, which is convenient for upgrading older models. Know More
General Is Steam & Grill Microwave Combi Oven suitable for grilling turkey? The capacity is 42 L, which is suitable for grilling turkey. Know More
General After each use, should I empty the water tank of my Steam & Grill Microwave Oven? Yes. It is advised to empty the water tank and drip tray after each use. This is for hygienic reasons and proper care for the appliance. You may remove the tank and drip tray to wipe them clean. Let them dry before putting them back in position. If the appliance will not be used for a long time, please unplug the power and keep the oven cavity, water tank and drip tray clean and dry. Make sure the storage environment is dry, well-ventilated and absent of corrosive gas. Know More
General Is there anything I have to pay attention to while installing/placing the Steam & Grill Microwave Oven? Do not place things on top. Keep a minimum 20 cm distance from the cabinet above, 5 cm for the sides and 10 cm behind. Know More
Feature What are the 19 preset functions of Steam & Grill Microwave Combi Oven? The 19 functions are Microwave, Steam, Microwave Steam, Preheat, Bake, Convection, Air Fry, Grill, Steam Grill, Microwave Grill, Reheat, Warm Milk, Proof, Defrost, Keep Warm, Fruit & Nut, Descale, Sterilization and Heat Dry. Know More
Feature Does the Steam & Grill Microwave Oven function the same as a simple microwave oven? Yes. The Steam & Grill Microwave Oven functions as if it were a simple microwave oven, a steamer or oven. You may view the specifications of individual models for details such as microwave power. Know More
Feature What’s the use of the Combi-Cook function? You can cook using multiple modes (from microwave, steam, grill and bake) at the same time to shorten cooking time and achieve hard-to-achieve food texture - for example, make food that is both crispy and juicy. See manual for details. Know More
Feature How many dishes can I cook at once with Steam & Grill Microwave Oven? About three dishes, one on each level, if none is especially large in size, such as grilling a whole chicken. Know More
Usage Can the Built-in Steam & Grill Microwave Oven be used free-standing? Technically yes, but we recommend the built-in use case due to the size of the Oven. Know More
Usage Is a drainage hose necessary for the Steam & Grill Microwave Oven to work? No. Steam will be released from the gaps of the Oven, as is the case with traditional steamers. Know More
Usage What is the best way to clean the Steam & Grill Microwave Oven? Clean the oil collector with water and detergent. You can also put a few lemon slices into the oven, select "Steam" or "Sterilization" and activate the Steam & Grill Microwave Oven for 10-15 minutes. This can soften the stains and make cleaning easier. Know More
Usage My Steam & Grill Microwave Oven is not very normal recently. It does not generate steam as quickly as before, or there is no steam coming out at all. Does it need a repair? There could be a water scale buildup within the Steam & Grill Microwave Oven. This is caused by user filling the water tank with tap water instead of distilled water. Scale buildup would clog the internal water pipe. If you notice a slow or interrupted stream of steam, or if there are white powdery substances ejected together with the steam, you may try adding citric acid or white vinegar into the water tank and run the oven in order to clean up the scale buildup in the pipes. If there is no steam coming out at all, it means the pipes are heavily clogged by water scale. Please contact a technician for a repair immediately. It is recommended that distilled or filtered water are to be used in the water tank. Also, please go through the above de-scale process every 1.5 to 2 months in order to prevent clogging. Know More
Safty What kinds of containers are compatible with the Multifunctional Steam Oven? DO NOT use metal, plastic or paper cooking utensils when operating the product in Microwave mode, otherwise it may cause fire or explosion. Know More
Recipe Do I need to preheat the oven before cooking? It is suggested to preheat for 5 minutes before steaming/grilling. Preheating is not needed for microwave. Know More

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