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What are the main differences between 3921F and 3921R?
The oven handle is different. "F" denotes flat handle while "R" denotes round handle.
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General
How to clear rusty stains on the Oil Collector of the Multifunctional Steam Oven?
The oil collector has not become rusty. It is just that limescale has accumulated on the oil collector. In order to prevent the formation of limescale, put only filtered or distilled water in the water tank. Please avoid using tap water.
To remove limescale, soak the oil collector in diluted white vinegar overnight. Then steam it in the Steam Oven for 30 minutes and rinse with water.
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General
What is the best way to clean the Multifunctional Steam Oven?
Clean the oil collector with water and washing up liquid. You can also put a few lemon slices into the oven, select "Steam" or "Sterilization" and activate the steam oven for 10-15 minutes. This can soften the stains and make cleaning easier.
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General
While installing/placing the Oven, how much space is needed for heat dissipation?
Do not place anything on top of the steam oven and keep a minimum 20 cm distance from the cabinet above. Leave a minimum 5 cm distance between the sides of the appliance and the wall, and a at least 10 cm distance between the back of the appliance and the wall.
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General
After each use, should I empty the water tank of my Steam Oven with Grill? 
Yes. It is advised to empty the water tank and drip tray after each use. This is for hygienic reasons and proper care for the appliance. You may remove the tank and drip tray to wipe them clean. Let them dry before putting them back in position.
If the appliance will not be used for a long time, please unplug the power and keep the oven cavity, water tank and drip tray clean and dry. Make sure the storage environment is dry, well-ventilated and absent of corrosive gas.
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General
Why do I steam the food for a long time but the food is still not ready?
The best way to steam food is cooking it with steamer rack. It is because the steam is generated from the bottom part of the oven. With the steamer rack, it helps steaming the food easily.
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General
Can I use the Steam and Grill Oven to bake a cake?
Yes, you can. But here is a reminder for baking a cake. SGV-5221 do not have the lower heating element. Therefore, it is suggested that using a small baking mold for cake baking. For SGV-5228, it is equipped the lower heating element and suitable for baking.
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General
Is heat convection good for baking cake?
Yes, it is. The heat convection can ensure the cake is cooked. However the heat convection may lead the surface of the cake becomes dry.
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General
The built-in light of the 2-in-1 Built-In Steam Oven has become faulty. Can I replace it myself?
No. If the built-in light becomes faulty, it has to be replaced by our technician. Please contact our repairs team and arrange an appointment.
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General
What is the use of the water absorber?
The water absorber is to absorb excess water in the chamber or water board.
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Feature
What is the range of temperature adjustment of the 2-in-1 Free Standing Steam Oven?
The range of temperature adjustment of the 2-in-1 Free Standing Steam Oven is 40-250°C. Each default programme has its corresponding highest and lowest temperature settings.
Steam: 80-115°C
Grill: 40-250°C
Steam Grill: 120-250°C
Convection: 40-230°C
Fermentation: 40°C (unadjustable)
Defrost: 60°C (unadjustable)
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Feature
What are the 10 main functions of Mini Multifunctional Steam Grill Oven?
10 main functions of Mini Multifunctional Steam Grill Oven include Steam, Grill, Steam Grill, Stew, Sous Vide, Air Fry, Dehydrate, Ferment, Defrost, and Descale. The Oven‘s high temperature steam can clean the oven cavity while the Descale button is easy to use. Low temperature steam can be used in sous vide cooking while the Yogurt button can create suitable environment for fermenting dough.
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Feature
What are the 19 preset functions of Built-in Steam & Grill Microwave Combi Oven (SGM-T4228)?
Built-in Steam & Grill Microwave Combi Oven (SGM-T4228) has 19 preset functions: Steam, Grill, Microwave, Combi, Microwave Steam, Microwave Grill, Steam Grill, Bake, Convection, Air Fry, Preheat, Ferment, Defrost, Disinfect, Keep Warm, Sterilize, Deodorize, Oven Clean, and Descale.
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Feature
Is the door of the 2-in-1 Built-In Steam Oven detachable?
Yes. The door of the 2-in-1 Built-In Steam Oven can be carefully detached to allow easy cleaning.
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Feature
What is the longest cooking time the water tank of the 2-in-1 Built-In Steam Oven allows?
With a volume of 1.3 L, the water tank enables cooking time up to 1.5 hours.
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Technical
Do I need to preheat the oven before cooking?
It is suggested to preheat for 5 minutes before steaming/grilling.
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Usage
My Steam & Grill Oven is not very normal recently. It does not generate steam as quickly as before, or there is no steam coming out at all. Does it need a repair?
There could be a water scale buildup within the Steam & Grill Oven. This is caused by user filling the water tank with tap water instead of distilled water. Scale buildup would clog the internal water pipe. If you notice a slow or interrupted stream of steam, or if there are white powdery substances ejected together with the steam, you may try adding citric acid or white vinegar into the water tank and run the oven in order to clean up the scale buildup in the pipes.
If there is no steam coming out at all, it means the pipes are heavily clogged by water scale. Please contact a technician for a repair immediately. It is recommended that distilled or filtered water are to be used in the water tank. Also, please go through the above de-scale process every 1.5 to 2 months in order to prevent clogging.
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Usage
Can I adjust the time while using preset cooking function?
Yes, you can adjust the time. It is because the size of the food may need more time to cook it. So you can adjust the time to fit the size of the food while cooking.
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Usage
Is there anything I have to pay attention to after using the Multifunctional Steam Oven?
In order to prevent rust and mold, keep the oven door open for a while to let condensed water evaporate. Also, wipe the drip tray with a dry cloth.
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Usage
Is there anything I have to pay attention to when using the Overlap function of the 2-in-1 Built-In Steam Oven?
When using the Overlap function, each cooking mode can only be selected once.
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Usage
How do I set a sequence for Combi Function?
A Combi Function sequence can include various functions ranging from Microwave, Steam, Grill, Bake, Air Fry, Convection, Steam Grill, Microwave Grill, Microwave Steam, Ferment, Defrost to Keep Warm.
Choose the cooking mode you need and then adjust time and temperature settings. After that, tap the next mode you need and customize its settings. At most, you may select 3 functions in total.
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Safty
While placing the Multifunctional Steam & Grill Oven, how much space is needed for heat dissipation?
Do not place anything on top of the steam oven and keep a minimum 20 cm distance from the cabinet above. Leave a minimum 15 cm distance between the sides of the appliance and the wall, and a at least 15 cm distance between the back of the appliance and the wall.
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Recipe
Is the Rotisserie Function of Mini Multifunctional Steam Grill Oven for roasting chicken only?
The Mini Multifunctional Steam Grill Oven's 360° Rotisserie function can be used in conjunction with function buttons such as “Air Fry”, “Roast Chicken”, “Grill Meat” or "Keep Warm" for cooking or reheating different food. Choose the Basket accessory and you can air fry nuggets or vegetables; use the Fork accessory and you can grill fish or roast leg of lamb.
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