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General
Is there anything I should pay attention to before use?
With no filters or other unwieldy accessories, there is no installation needed for PRO Series. You can use it by simply place Blender Jar on the unit base.
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General
How should I clean the Blender Jar?
The food processor has an auto-clean function built in. Simply fill in water and press the button. PRO-M1 also comes with a detachable blade, which is easy to clean.
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General
Can I purchase the Blender Jar of the Professional High Speed Food Processor separately?
Yes. You can purchase the Blender Jar at the German Pool e-store:
>>BUY NOW
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General
After using the Cold Press Juicer for a while, fine cracks or scratches start to develop on the auger. Does that mean the appliance is faulty?
The fine cracks and scratches are marks developed during the operation process. They are prone to developed especially when processing stiffer ingredients. It is a normal phenomenon and does not affect the usage.
If the cracks are unusually large, please contact the Repairs & Customer Service Centre.
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General
The chamber of the Cold Press Juicer shakes during the juicing process. Is it normal?
The chamber may shake during operation as it is influenced by the motor's kinetic energy. It is a normal phenomenon. Also, shaking may occur due to the characteristics of ingredients. It is caused by the rotation of auger and is again a normal phenomenon. Compared to tender, moist ingredients, stiff ingredients such as carrots, potatoes and beet will lead to more shaking.
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General
Can Mini Food Processor crush hard food like coffee beans and soy beans?
DO NOT use Mini Food Processor to crush extra hard food such as coffee beans, soy beans, donkey-hide gelatin, rice, ice cubes or frozen food.
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General
What are the differences between Mini Food Processor BLD-M30 and Cordless Mini Chopper BLD-WL45?
Mini Food Processor BLD-M30 is larger in capacity and needs 13A plug-in while Cordless Mini Chopper BLD-WL45 is smaller, lighter, and cordless.
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General
Why does the Mini Food Processor stop working suddenly?
Long-pressing high/ low mode button for several minutes may cause the motor to idle and trigger the automatic power-off protection mechanism.
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General
Any tips for prolonging the life of the Mini Food Processor?
Short-time operating only (no longer than 2 minutes each time). After several times of using, it takes time for the motor to rest and lose heat before further use.
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General
What can Cordless Mini Chopper chop and crush?
Cordless Mini Chopper can chop dry, wet, soft, and hard ingredients like onion, avocado, tomato, chili, pumpkin, and potato.
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General
Can Cordless Mini Chopper crush hard food like coffee beans and soy beans?
DO NOT use Cordless Mini Chopper to crush extra hard food such as coffee beans, soy beans, donkey-hide gelatin, rice, ice cubes or frozen food.
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General
What food item can Cordless Mini Chopper prepare?
Sauces, fillings, baby food, milkshakes, and seasonings.
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General
Any tips for prolonging the life of the Cordless Mini Chopper?
Short-time operating (three times only, each time 30 seconds only and 2 minutes apart, after three times, it takes time for the motor to lose heat before further use).
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General
Is the blender jar of the Professional High-Speed Food Processor made of safe materials?
Yes. The blender jar is made of BPA-free Tritan material. It is safe for preparing and storing babies' food.
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Feature
Do I have to add water when juicing with the Cold Press Juicer?
No. The Cold Press Juicer mimics the motion of a millstone and is able to extract 100% pure fruit juice. No water has to be added.
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Feature
What is the different of PRO Series and other blenders and juicers?
PRO Series is a professional high-speed food processor rather than a blender or juicer. With high speed motor, it thoroughly grinds the peels, roots, stems, pips and pulps of fruits and vegetables with juices, leaving no residue in the blender and no need for filters.
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Feature
The power rating of PRO Series is high. Does that mean it needs higher power consumption?
Other crucial factors, such as the length of operation time should be considered when comparing the energy saving level. Although the PRO Series has a higher power rating, it takes less time to process with its high-speed motor. Thus, the PRO Series is still more energy-saving than other blenders/food processors.
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Feature
What are the features of the 4-ringed squeezing screw of the Cold Press Juicer?
The millstone-like, 4-ringed squeezing screw rotates to acquire the most amount of juice. With no heat produced and little air mixed in during the juicing, oxidation is hindered, hence nutrients in the juice can be preserved. The reverse function allows the machine to operate in a reverse direction, maximizing the amount of juice extracted.
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Feature
The Tornado Series Professional High Speed Food Processor's blending power is 3 times higher than ordinary food processors. Does that mean its motor will be quickly worn out?
The Tornado Series Professional High Speed Food Processor's brushless motor effectively minimizes friction and hence wear and tear. Its service life can reach up to 10 years or more.
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Feature
Why is the base of the Tornado Series Professional High Speed Food Processor blender jar asymmetrical?
The Tornado Series Professional High Speed Food Processor blender jar comes with the patented SmartCorner wavy design, facilitating the movement of ingredients inside the jar. Refined and even blending can be achieved as a result.
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Feature
What is the use of the small opening on the lid of the Professional High-speed Food Processor?
The opening on the lid allows you to add seasonings or ingredients during blending without stopping the machine. It makes your cooking process a lot faster.
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Technical
My food processor has been used for a period of time, but recently it seems a bit abnormal during operation. Should I bring it in for an inspection?
It depends:
(i) [Condition] There are rust-like spots on Blade → [Solution] Wipe it with a sponge and mild detergent. If the spots are stubborn, try mixing baking soda with a little water to form a paste and covering the stain with the paste for a few hours. Rinse the blade with water and the spots should be gone. (Reason: it’s water stain and no repair needed)
(ii) [Condition] The motor sounds unsmooth/abnormal → [Solution] Bring to us for inspection (Reason: Blade Shaft may be blocked)
(iii) [Condition] An unusual smell is detected → [Solution] Bring to us for inspection. (Reason: Blade Shaft may be blocked or damaged)
(iv) [Condition] Blade Shaft does not turn smoothly → [Solution] Bring to us for inspection. (Reason: Blade Shaft may be blocked)
(v) [Condition] There is a leakage at the bottom of Blender Jar → [Solution] Bring to us for inspection. (Reason: Blade Shaft may be blocked / Sealing R
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Technical
How to make your Professional High-Speed Food Processor more durable?
Make sure the blending jar is placed stably and horizontally on the main body of the food processor. This can prevent the moving parts from being worn out due to non-uniform load. The food processor works at super high speed. To prevent the revolving axis from being damaged, do not forcibly remove the blending jar before the motor comes to a complete halt. After cleaning the blending jar, let it air dry upside down or horizontally. Do not immerse the jar into any liquids. Please wipe dry the water at the bottom of the jar and place it away from the sink to prevent water from gathering at the bottom of the jar, which will erode the revolving axis. Sealing belt of the lid of the jar is detachable for cleaning. Detach it and clean it to ensure food debris on the jar lid is thoroughly cleaned. To clean the jar and blades thoroughly and make them more durable, add water and lemon in the jar, press ”Pulse Operation“ for 2-3 times. Pour away the water, add new water and repeat the step for cleaning.
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Technical
There seems to be a leakage on Blender Jar during operation. Is there anything wrong with the quality?
When the unit base of food processor is placed on an uneven surface or in non-level position (e.g. power cable winds across the bottom of the base causing the base to be slightly tilted), the bearings
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Technical
If I want to grind beans and make smoothies, is it necessary to have a Grinder & Smoothie Maker? Can I use Blender Jar instead?
Both Grinder & Smoothie Maker (GSM) and Blender Jar can be used to grind beans and make smoothies. The major difference is that the blades and jar body of GSM are specifically designed for processing solid food. During blending process, finer, lighter pieces of food will be brought to the upper part of the jar by the swirl motion. Whereas the rougher, larger pieces will sink to the bottom and get ground further. In short, Grinder & Smoothie Maker works more efficiently in grinding and making smo
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Technical
The processor does not operate smoothly after a short time of use, why?
Generally, it caused by the loss of lubricating oil in ball bearing of blade. If you often immerse Blender Jar in water or have not wipe and air dry (place Blender Jar horizontally) after cleaning, the lubricating oil will gradually lost as oil is lighter than water. The unsmooth operation will then damage the seal ring and lead to a leakage.
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Usage
When the processor starts the operation, the Blender Jar is slightly turning. Is it normal?
Don't worry, a small turning movement at start up is normal.
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Usage
I can't seem to fit Blender Jar to the base of the processor properly. Is there something wrong?
Simply adjust the axis of the blades from the bottom of the blend jar and then put it back on to the unit base.
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Usage
How to knead a dough with Food Processor?
Food Processor can mix and grind food. You can mill flour, wheat and rice with the Food Processor, but it is better to use "Noodle Maker" or "Bread Maker" for dough kneading.
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Usage
Can I mince pork with the Food Processor?
The new PHD-100 Tornado Series Professional High-Speed Food Processor has a blending blade made of Japanese high carbon steel. It is extremely strong, durable and is ideal for meat-mincing. Other Food Processor series are designed for blending fruits together with peels and seeds, vegetables, soup, ice, dried fruits and soybeans.
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Usage
The Cold Press Juicer stops suddenly during normal operation. Why?
The size and amount of ingredients put in may be too large. Unplug and disassemble the appliance. Rinse the accessories and re-start the operation. If the problem remains unsolved, please contact the Repairs & Customer Service Centre.
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Usage
Juice is leaking out from the top of the main body of the Cold Press Juicer. Why?
Too many ingredients may have been fed in. When too many ingredients have been put in at a time, the appliance may fail to discharge the pulp quickly. The pulp inside the chamber may push the rubber blanket out, making the juice leak from the gaps. If a large amount of juice is to be made, put in the ingredients separately in a few times.
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Usage
How to grind powder with the Grinder & Smoothie Maker? Is there anything I should pay attention to?
You can grind coffee beans, soybeans, brown rice and so on by using the Grinder & Smoothie Maker with the "Nuts" programme of the Professional High Speed Food Processor.
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Usage
What can Mini Food Processor chop and crush?
Mini Food Processor can chop dry, wet, soft, and hard ingredients like meat, shrimps, onion, avocado, tomato, chili, pumpkin, and potato.
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Safty
I have plugged in the power, but the processor does not give any response. What is wrong?
The Blender Jar must be in place for the power to be connected. This is a safety measure to avoid accidental operation.
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Safty
Is there anything I should pay special attention to when cleaning?
When cleaning, avoid letting the metal part at the bottom of Blender Jar be in contact with water. Wipe the outer and inner bottom dry with a soft dry cloth. Place Blender Jar horizontally and let it dries up.
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Safty
My Food Processor gives a burning smell when I use it for the first time. Is anything wrong?
The smell of the Food Processor comes from the brand new electric motor when it is used for the first time. It will fade over a few more runs.
If the smell sustains, please switch off immediately and bring the product to our Customer Service & Repairs Centre for inspection.
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Recipe
Can I make soup with the Food Processor?
Yes. Saute all the ingredients, then put them into the Food Processor and blend into smooth, silky soup. All the nutrients are retained.
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Recipe
How to make sweet sesame soup with the Food Processor?
Roast the black sesame and rice until golden brown. Put them into the Food Processor and add water. Select "Bisque" to blend. Add sugar after the programme finishes, then select "Nuts" to blend until silky smooth.
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Recipe
How should I prepare the ingredients before making cashew sweet soup with the Food Processor? Which modes should I select?
Rinse the cashews and roast in the oven at 180℃ for 10 minutes. Put the cashews into the Food Processor, pour in water, then select the "Bisque" programme. Add sugar through the small opening on the lid when the programme finishes. After that, select the "Nuts" programme to blend thoroughly. Serve.
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Recipe
How to prepare the dough when making pizzas with the Professional High Speed Food Processor?
Mix water, yeast and olive oil together and then set aside for a few minutes until the mixture starts to bubble. Put bread flour and salt into the Food Processor. Select the "Dough" function. Add the yeast mixture into the Food Processor while blending. Then, select "Dough" again and blend for the second time. Place the dough into a lightly oiled bowl. Cover with a plastic wrap and let sit for 30 minutes until doubled in size.
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Recipe
Can the Professional High Speed Food Processor grind American ginseng into powder? What other ingredients can the Food Processor grind?
Yes. Simply select the "Nuts" programme. Aside from American ginseng, you can grind coffee beans, soybeans, brown rice and sesame with the Professional High Speed Food Processor .
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How is the Professional High-Speed Food Processor different from regular baby food maker or processor?
The Professional High-Speed Food Processor is made for multi-purpose. You can make complementary food for infants with the preset Bisque and Sauce programme. There are also programmes for vegetable juice, soy milk, fish soup, ice cream, smoothie, and more.
It is an all-round machine for your whole family, suiting the preference and needs for everyone.
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