FAQ
Is there any limitation regarding the grind size when using the ground coffee adaptor of the Multi-Capsule Coffee Maker?
The fineness of coffee grind does not affect the performance of coffee maker or the quality of coffee. To achieve the best result, keep the size of granules between medium to fine.
The fineness of coffee grind does not affect the performance of coffee maker or the quality of coffee. To achieve the best result, keep the size of granules between medium to fine.
How shall I adjust the water volume and press time when using DOLCE-GUSTO-type coffee capsules with the Multi-Capsule Coffee Maker?
Different flavours of DOLCE GUSTO capsules require different water volumes. Please adjust by long pressing the "Small Cup" or "Large Cup" buttons according to the instructions below:
Different flavours of DOLCE GUSTO capsules require different water volumes. Please adjust by long pressing the "Small Cup" or "Large Cup" buttons according to the instructions below:
How to adjust the water volume and press time according to different coffee capsules when using the Coffee Maker?
Coffee capsules of different brands/styles require different water volumes. Please check the volume bar shown on the capsules and adjust the water volume accordingly by long pressing the "Small Cup" or "Large Cup" buttons.
Coffee capsules of different brands/styles require different water volumes. Please check the volume bar shown on the capsules and adjust the water volume accordingly by long pressing the "Small Cup" or "Large Cup" buttons.
Is there anything I have to pay attention to when using coffee capsules?
To maintain the coffee flavour and the performance of the coffee machine, please do not reuse coffee capsules.
To maintain the coffee flavour and the performance of the coffee machine, please do not reuse coffee capsules.
What is the best way to clean the ground coffee adapter of the Multi-Capsule Coffee Maker?
The ground coffee adapter has to be cleaned every time after use. Rinse with water and washing up liquid.
Unscrew the screw regularly to disassemble the adapter and thoroughly rinse it to prevent blockage by ground coffee granules.
The ground coffee adapter has to be cleaned every time after use. Rinse with water and washing up liquid.
Unscrew the screw regularly to disassemble the adapter and thoroughly rinse it to prevent blockage by ground coffee granules.
The Multi-Capsule Coffee Maker is not producing any coffee. Why?
Please check if the water tank is empty. If it is, fill it with water. Also, make sure the correct capsule adaptor is chosen for the corresponding type of coffee, or else the coffee maker will not operate. Inserting the coffee adaptors upside down may damage the coffee maker as well, causing the appliance to stop producing coffee. Please bring the appliance to the Customer Service & Repairs Centre for inspection.
Please check if the water tank is empty. If it is, fill it with water. Also, make sure the correct capsule adaptor is chosen for the corresponding type of coffee, or else the coffee maker will not operate. Inserting the coffee adaptors upside down may damage the coffee maker as well, causing the appliance to stop producing coffee. Please bring the appliance to the Customer Service & Repairs Centre for inspection.
Water is spilling out of the capsule adaptor when making coffee. What should I do?
Please check if the capsule adaptor is inserted properly or compatible with the coffee capsule of your choice.
Please check if the capsule adaptor is inserted properly or compatible with the coffee capsule of your choice.
How to control and adjust the volume of coffee of the Multi-Capsule Coffee Maker?
The preset volume of "Small Cup" is 20-30 ml and that of "Large Cup" is 40-65 ml. To adjust the volume according to personal preference, press and hold either the "Small Cup" or "Large Cup" button. Release when the desired volume is reached. The coffee maker will then remember and apply the same setting on the next occasion.
The preset volume of "Small Cup" is 20-30 ml and that of "Large Cup" is 40-65 ml. To adjust the volume according to personal preference, press and hold either the "Small Cup" or "Large Cup" button. Release when the desired volume is reached. The coffee maker will then remember and apply the same setting on the next occasion.
How to reset the Multi-Capsule Coffee Maker to its default mode after customizing the coffee volume?
Press both the "Small Cup" and "Large Cup" buttons simultaneously until they flash 3 times. The coffee maker will then return to its default settings.
Press both the "Small Cup" and "Large Cup" buttons simultaneously until they flash 3 times. The coffee maker will then return to its default settings.
The Multi-Capsule Coffee Maker shuts down automatically. Is there a malfunction?
The energy-saving function of the coffee maker will automatically shut down the appliance if it is left idle for more than 25 minutes.
The energy-saving function of the coffee maker will automatically shut down the appliance if it is left idle for more than 25 minutes.
Can I put tap water into the water tank of the coffee maker?
Do not put tap water into the water tank. Use distilled, filtered or boiled water. Do not put other forms of liquid into the water tank.
Do not put tap water into the water tank. Use distilled, filtered or boiled water. Do not put other forms of liquid into the water tank.