Frequently Asked Questions

What is the best way to clean the Multi-Tier Steamer?

Remove and wash all accessories with soapy water and rinse with clean water; take out the filter and rinse with clean water. Wipe the steamer base with a damp cloth and dry it with a soft, dry cloth.

How should I descale the water tank of the Foldable Jet Steamer?

Fill the water tank with diluted white vinegar (2 tsp of vinegar : 1 L of water) and steam for 20 minutes every 1-2 months to descale the tank. Unplug the appliance and pour out the diluted white vinegar. Fill the tank with water and steam for 10 minutes.

Can I use glass containers with the Foldable Jet Steamer? Are there any limitations when it comes to

Any containers with a heat resistance of 100°C or above can be put into the Foldable Jet Steamer as long as the dimensions are no more than 23 x 24 cm, such as containers made of glass, ceramics, metals, tin foil, silicone and plastic.

How long can the Foldable Jet Steamer cook for after filling its water tank to the

A full tank will last for 1 hour of steaming.

Is it OK to add tiers by stacking up additional steamer baskets?

We do not recommend stacking up additional steamer baskets to more than the default settings (JET-915: 2 levels/JET-920: 3 levels)

Category: Food Steamer

Question Common
General
What is the best way to clean the Multi-Tier Steamer?
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General
What is the best way to clean the Foldable Jet Steamer after cooking?
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General
How should I descale the water tank of the Foldable Jet Steamer?
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General
Can I use glass containers with the Foldable Jet Steamer? Are there any limitations when it comes to
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Feature
Will the cooking time be shortened if I put hot water into the water tank of the Jet Steamer?
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Usage
How long can the Foldable Jet Steamer cook for after filling its water tank to the
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Usage
No steam is ejected after switching on the Foldable Jet Steamer. Why?
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Usage
Is it OK to add tiers by stacking up additional steamer baskets?
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Usage
When using more than one steaming basket, how to better the cooking result of the Jet Steamer?
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