Frequently Asked Questions

If the range hood cannot be switched on, does the directional current plate affect the operation?

Yes, the directional plating directly affects the operation of the range hood.

The timer for the infrared sensor is set at 60 seconds, can I adjust the timer?

Yes, you can adjust the timer for the infrared sensor just by pressing left and right buttons together once.

Can I adjust the Automated Thermal Activation Timer at SMART SENSE Range Hood?

Yes, you can adjust the Automated Thermal Activation Timer just by pressing left and right buttons together twice.

Can I adjust the Automated Heated Cleaning Timer at SMART SENSE Range Hood?

Yes, you can adjust the Heated Cleaning Timer just by pressing left and right buttons together three times.

Category: Range Hood

Question Common
General
What is the recommended height for Range Hood installation?
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General
How to reduce oil leakage of my Range Hood?
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General
How to remove tape stain on my Range Hood?
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Feature
Why does one of the fan stop after turnning on both fans?
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Feature
How come there isn't much oil inside the oil collection cups? Does it mean that greasy fumes are not
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Feature
Why is there sounds come out from the Range Hood?
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Technical
The light is on but the fan/motor is not running. Why?
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Technical
There is vibration in the Range Hood. What is going on?
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Technical
Why do I find no oil in the oil collection cups but on the edges of the Range Hood panel?
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Technical
There is air return of the range hood. Why?
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Technical
Why does the Tornado Series require a 6-inch hose but not the Ultra (RHM) Series?
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Technical
The Range Hood or its light does not turn on after I switch on the power, what should I do?
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Technical
Why does my range hood operate at one speed and not at another?
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Usage
If the range hood cannot be switched on, does the directional current plate affect the operation?
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Usage
The timer for the infrared sensor is set at 60 seconds, can I adjust the timer?
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Usage
Can I adjust the Automated Thermal Activation Timer at SMART SENSE Range Hood?
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Usage
Can I adjust the Automated Heated Cleaning Timer at SMART SENSE Range Hood?
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Usage
Where can I find the serial number and model of my Range Hood?
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Usage
The performance of my Range Hood does not seem to be very satisfactory. Why and how can I improve it
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Usage
Why do the plastic oil collection cups get softened so frequently?
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