Frequently Asked Questions

There is leakage from my Storage Water Heater (Shower Unit). How to fix it?

Check the location of leaking. There is leaking at the bottom of heater:
  1. If water dripping from the inlet, outlet and the bottom edge, inspection should be arranged for repairs.
There is water dripping from the shower head:
  1. It's normal when water is being heat up.
  2. Inspection should be arrange when power is off.
There is water dripping from water tap:
  1. Inspection should be arranged for repairs.

There is no hot water supply from Storage Water Heater (Shower Unit) after water shortage. Why?

Water in tank will flow away along pipe during water shortage. When water supply resumes, turn on hot water tap and let waer flows through the shower head before switching on the power. The heating element would be damaged if it is not submerged under water.

Why does hot water drip off from the showerhead after my Rapid Fast Flow Electric Water Heater-Shower Type (GPNB-6SSL) being turned off?

This is absolutely normal because this water heater is unvented-type. Due to thermal expansion, small amount of water may drip off from the showerhead when the inner tank temperature is very high.

There is no hot water supply. What should I do?

Check power supply: Restart the power if there is a short circuit of electric box. f the Power Switch (Cooker Switch) doesn't light, customer should contact a professional for an inspection and repairs. If the Power Switch (Cooker Switch) lights but the indicator light doesn't, inspection should be arranged for repairs. Under normal operation, hot water supply is only available after the indicator light goes out.

Why the water comes out cold and hot from my Storage Water Heater (Shower Unit)?

Abnormal pressure of incoming water.

Category: Shower Water Heater

Question Common
Technical
There is leakage from my Storage Water Heater (Shower Unit). How to fix it?
star_ratestar_ratestar_ratestar_ratestar_rate
Technical
How to make my water heater last longer?
star_ratestar_ratestar_ratestar_ratestar_rate
Technical
There is no hot water supply from Storage Water Heater (Shower Unit) after water shortage. Why?
star_ratestar_ratestar_ratestar_ratestar_rate
Technical
Why does hot water drip off from the showerhead after my Rapid Fast Flow Electric Water Heater-Shower Type (GPNB-6SSL) being turned off?
star_ratestar_ratestar_ratestar_ratestar_rate
Technical
My water heater works perfectly during summer time. However, when winter comes or whenever the tempe
star_ratestar_ratestar_ratestar_rate
Technical
There is no hot water supply. What should I do?
star_ratestar_ratestar_ratestar_rate
Technical
When should I install the Pressure Reducing Valve?
star_ratestar_ratestar_ratestar_rate
Technical
Why the water comes out cold and hot from my Storage Water Heater (Shower Unit)?
star_ratestar_ratestar_rate
Technical
Why is there water dripping from the shower head?
star_ratestar_ratestar_rate
Technical
Is it able to replace the inner core if there is leaking of Mixer? How much?
star_ratestar_ratestar_rate
Safty
What are the points of attention when purchasing shower head for my
star_ratestar_ratestar_ratestar_ratestar_rate

Can't Find the Answers you Need?

If you have other questions, please leave us the details below. We will update 'Frequently Asked Questions' as soon as possible. Please fill in the Customer Feedback Form if you have other complaints/opinions.

Top