Frequently Asked Questions

Why is there rusty stain on the Oil Collector of the 2-in-1 Steam Oven?

The oil collector has not become rusty. It is just that limescale has accumulated on the oil collector. In order to prevent the formation of limescale, put only filtered or distilled water in the water tank. Please avoid using tap water. To remove limescale, soak the oil collector in diluted white vinegar overnight. Then steam it in the Steam Oven for 30 minutes and rinse with water.

After each use, should I empty the water tank of my Steam Oven with Grill?

Yes. It is advised to empty the water tank and drip tray after each use. This is for hygienic reasons and proper care for the appliance. You may remove the tank and drip tray to wipe them clean. Let them dry before putting them back in position.

My 2-in-1 Steam & Grill Oven is not very normal recently. It does not generate steam as quickly as before, or there is no steam coming out at all. Does it need a repair?

There could be a water scale buildup within the Steam & Grill Oven. This is caused by user filling the water tank with tap water instead of distilled water. Scale buildup would clog the internal water pipe. If you notice a slow or interrupted stream of steam, or if there are white powdery substances ejected together with the steam, you may try adding citric acid or white vinegar into the water tank and run the oven in order to clean up the scale buildup in the pipes.

Category: Steam & Grill / Steam Oven

Question Common
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What are the main differences between 3921F and 3921R?
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General
Why is there rusty stain on the Oil Collector of the 2-in-1 Steam Oven?
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General
What is the best way to clean the 2-in-1 Steam Oven?
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General
Is there anything I have to pay attention to while installing/placing the 2-in-1 Free Standing Steam Oven?
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General
What kinds of containers are compatible with the 2-in-1 Steam Oven?
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After each use, should I empty the water tank of my Steam Oven with Grill?
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General
The built-in light of the 2-in-1 Built-In Steam Oven has become faulty. Can I replace it myself?
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General
What is the use of the water absorber?
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Feature
What is the range of temperature adjustment of the 2-in-1 Free Standing Steam Oven?
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Feature
Is the door of the 2-in-1 Built-In Steam Oven detachable?
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Feature
What is the longest cooking time the water tank of the 2-in-1 Built-In Steam Oven allows?
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Technical
How does the 2-in-1 Steam Oven achieve the 115℃ high-temperature steam cooking?
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Usage
My 2-in-1 Steam & Grill Oven is not very normal recently. It does not generate steam as quickly as before, or there is no steam coming out at all. Does it need a repair?
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Usage
Is there anything I have to pay attention to after using the 2-in-1 Steam Oven?
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Usage
Is there anything I have to pay attention to when using the Overlap function of the 2-in-1 Built-In Steam Oven?
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