Frequently Asked Questions

What is the difference between “Set Time” and “Work Time” shown on the screen of Sous Vide Circulator? How can I adjust them?

“Set Time” is the cooking time you can preset by scrolling the scroll wheel up and down. It’s user’s desired cooking time. Whereas “Work Time” indicates the actual operating time which is to keep track of the cooking progress. This cannot be adjusted by user.

The operation of Sous Vide Circulator has started and water is beginning to heat up. Why does “Work Time” remain at “00:00” and isn’t counting?

It is normal that “Work Time” does not start counting until the water temperature reaches the set temperature.

Category: Slow Cook Circulator

Question Common
General
How often and how shall I clean my Slow Cook Circulator?
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General
How shall I store my sous vide food?
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Technical
Why does the Slow Cook Circulator fail to operate, with the error code
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Usage
Why has the Slow Cook Circulator not started timing after the desired temperature is reached?
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Usage
I have already pressed the power button. Why is the screen not lighting up?
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Usage
The alarm goes off during operation. The error code "E05" is displayed on the screen and the appliance shuts down afterwards. Why?
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Usage
What is the difference between “Set Time” and “Work Time” shown on the screen of Sous Vide Circulator? How can I adjust them?
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Usage
The operation of Sous Vide Circulator has started and water is beginning to heat up. Why does “Work Time” remain at “00:00” and isn’t counting?
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Usage
How much water shall I put into the container when using the Slow Cook Circulator?
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Usage
The SOUS VIDE PRO circulator fails to connect with the mobile app. What should I do?
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Usage
I want to use the SOUS VIDE PRO circulator with another device. What should I do?
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