Frequently Asked Questions

Why does my new 3-in-1 Anti-Mite UV Sterilising Cleaner smell?

In the first 3 months of use, it is normal for the brand new rubber components of the 3-in-1 Anti-Mite UV Sterilising Cleaner to carry an odor. However, if the smell originates from the accumulated dust and allergens inside the filter, please replace the filter immediately.

The glass cover of the UV sterilisation tube discolours. Does it need to be replaced?

It is normal for the glass cover to discolour over time due to its exposure to UV light. It does not need to be replaced.

Hot air is being released from the air vent. Is that normal?

Yes, it is normal. By releasing hot air, heat is drawn away from the motor.

Category: Anti-Mite Cleaner

Question Common
General
Why does my new 3-in-1 Anti-Mite UV Sterilising Cleaner smell?
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General
The glass cover of the UV sterilisation tube discolours. Does it need to be replaced?
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Technical
Hot air is being released from the air vent. Is that normal?
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Usage
The 3-in-1 Anti-Mite UV Sterilizing Cleaner suddenly shuts down while operating. Why?
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Usage
Why are the UV tube and vibration pads not activated when the product is in use?
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