Frequently Asked Questions

The operation of Sous Vide Circulator has started and water is beginning to heat up. Why does “Work Time” remain at “00:00” and isn’t counting?

It is normal that “Work Time” does not start counting until the water temperature reaches the set temperature.

Search: SVC-213W

Category: Slow Cook Circulator

Question Common
General
How often and how shall I clean my Slow Cook Circulator?
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Usage
Why has the Slow Cook Circulator not started timing after the desired temperature is reached?
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Usage
I have already pressed the power button. Why is the screen not lighting up?
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Usage
The alarm goes off during operation. The error code "E05" is displayed on the screen and the appliance shuts down afterwards. Why?
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Usage
The operation of Sous Vide Circulator has started and water is beginning to heat up. Why does “Work Time” remain at “00:00” and isn’t counting?
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Technical
Why does the Slow Cook Circulator fail to operate, with the error code
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Usage
How much water shall I put into the container when using the Slow Cook Circulator?
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General
How shall I store my sous vide food?
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For: SOUS VIDE PRO Slow Cook Circulator Set (Wi-fi Control)

Question Common
Usage
The SOUS VIDE PRO circulator fails to connect with the mobile app. What should I do?
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Usage
I want to use the SOUS VIDE PRO circulator with another device. What should I do?
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