Please check if the plug is secured and whether the lid is properly closed. If it is confirmed that the Halogen Pot is out of order, please bring the unit to the Repairs & Customer Service Centre. Free inspection and repair service will be provided within the warranty period. Parts for replacement will be charged after the warranty period has expired.
Attention: It is unnecessary to bring the glass container along with the unit body for inspection or repair if the glass container
If you have other questions, please leave us the details below. We will update 'Frequently Asked Questions' as soon as possible. Please fill in the Customer Feedback Form if you have other complaints/opinions.